Er6n Privacy Policy — User Data Protection
Er6n takes the data protection and privacy of every user in Malaysia seriously. This policy outlines the types of information we collect, how it is used, how it is protected, and your rights as a user of our platform.
Last updated: 2026. Continued use of the er6n platform constitutes your agreement to this privacy policy.
Information We Collect
Your full name, email address, phone number, and date of birth provided during er6n account registration. This information is used to verify your identity and manage your account.
IP address, device type, operating system, browser type, and screen resolution. This data is collected automatically to ensure an optimised platform experience across both mobile and desktop devices.
Transaction records in Malaysian Ringgit (RM), payment methods used (such as FPX, GrabPay), and deposit or withdrawal history. Full card or bank account numbers are not stored on er6n's servers.
Pages visited, games played, session duration, clicks, and in-platform interactions. This data helps us understand usage patterns and improve the er6n platform for users in Malaysia.
How This Information Is Used
Er6n uses the information collected for the following purposes:
- Verifying user identity and processing new account registrations.
- To securely process deposits, withdrawals, and financial transactions in MYR.
- Providing customer support and responding to user enquiries more effectively.
- To send important notifications regarding your account, transactions, or platform changes.
- Detecting and preventing fraud, duplicate accounts, and suspicious activity.
- Improving platform design, game features, and the mobile experience based on real usage patterns.
- To meet legal and regulatory compliance obligations in Malaysia.
Er6n does not use users' personal data for third-party marketing purposes without their explicit consent.
Cookies and Tracking Technologies
The er6n platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you browse our platform.
We use three main types of cookies:
- Session Cookies — Keeps you logged in during active sessions and ensures smooth navigation throughout the platform.
- Preference Cookies — Saves your language settings, display preferences, and other customisations you have configured.
- Analytics Cookies — Collects anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the er6n platform, including your ability to stay logged in or access specific features.
Er6n does not use cookies to track your activity on other websites outside our platform. Cookie data collected is not shared with third-party advertisers.
For further questions about cookie usage, you can reach our support team at [email protected] or refer to FAQ page ours.
Data Storage, Security & Sharing
All er6n user data is stored on servers protected with SSL encryption and multi-layered access controls. User passwords are stored in hashed form and cannot be read by any staff member. Security audits are conducted regularly to identify and address any vulnerabilities.
Er6n does not sell or rent users' personal data to third parties. We may share limited information with approved payment providers (such as FPX providers) solely to process MYR transactions. All third-party providers are bound by strict confidentiality agreements.
Active account data is retained for as long as the account remains active. Once an account is closed at the user's request, personal data will be deleted within 90 days, except for records that must be retained for legal compliance or ongoing investigations.
Your Rights as an er6n User
As an er6n platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access
- You have the right to request a copy of the personal data we hold about you. Submit your request to [email protected] and it will be processed within 14 business days.
- Right to Rectification
- If any information in your account is inaccurate or out of date, you can update it through your account settings or by contacting the er6n support team.
- Right to Erasure
- You may request deletion of your account and personal data at any time. Deletion requests will be processed subject to legal compliance obligations that may require us to retain certain records.
- Right to Object
- You may object to the processing of your data for specific purposes, including marketing communications, by contacting our support team.
To submit any request related to your privacy rights, contact us at [email protected] with your request type and account details.
Policy Changes & How to Contact Us
Privacy Policy Updates
Er6n reserves the right to update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. The latest version will always be available on this page with a clear update date.
Users will be notified of significant changes via account notifications or their registered email. Continued use of the er6n platform after changes are published will be considered acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy or the management of your personal data, please reach out to the er6n team:
- Email: [email protected]
- Response Time: Within 3–5 business days
- Language: Bahasa Melayu or English
For more general questions about the platform, you may also refer to FAQ page covering topics on accounts, payments, and basic privacy.